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    • Hassan MajeedHassan Majeed
      Participant
      @ha_123
      2020-11-04 at 18:46
      Post count: 1
      #235

      Hello!

      I’m using 15.1″ stone display and it only have USB flash disk available to upload the GUI into the screen.

      But now suddenly the USB disk is not recognized by the boot loader of HMI.

      I’ve tried using different USB disk but no luck.

      The HMI is not even detecting the USB.

      Hardware looks fine so I think it’s some driver related issue.

      The HMI is responsive and I can send and read data from HMI using COM ports to the current running program in HMI.

      But I can’t upload new program to it as it is not detecting the USB.

      Please let me know the procedure of factory resetting the HMI or suggest any alternative solution which I can try to load the program.

      Regards,
      Hassan

    • Nigel TianNigel
      Member
      @nigel
      2020-11-09 at 12:02
      Post count: 55
      #236

      Hi Mr. Hassaan, sorry for the late reply.

      In your case, the probably reason might be the damage of the USB-disk or the USB interface.

      To check if it is the USB disk reason, you can test it with another device like PC. If you can save the file in the FAT32 USB disk, then it should be OK to use on the display.

      To check if it is the USB interface issue you can check with the USB external board. In the accessories package there should be a external USB board for downloading. You can check with that board to see if it is OK

    • yasiel cala ferroyasiel cala ferro
      Participant
      @yasielcf89
      2023-02-11 at 05:45
      Post count: 4
      #3806

      Hello, I have an LCD HMI STONE stwi070wt-01 that got blocked and does not go past the logo and does not load any project please I need help I am new this has only been a few days since I had it and everything was going well I tried to upload a project that I was doing and it stuck please help

      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2023-02-15 at 09:18
        Post count: 110
        #3862

        Hello, I didn’t understand your specific question based on your description, can you attach a picture to illustrate it if it’s convenient for you?
        Thank you for your cooperation.

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