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    • Kathleen NguyenKathleen Nguyen
      Participant
      @kathnguyen
      2022-10-19 at 06:22
      Post count: 20
      #3502

      Hi I am trying to upload the project from STONE designer onto my screen by following the Download Projection Instruction but I don’t see the “APP（E：）disk” showing up on my PC. Is there something I’m missing?

    • AndreyAndrey
      Participant
      @andybig
      2022-10-19 at 08:20
      Post count: 49
      #3503

      Make sure the USB switch on the display is in the DEVICE position. The drive letter does not have to be E, it can be anything, it depends on the operating system.

    • Kathleen NguyenKathleen Nguyen
      Participant
      @kathnguyen
      2022-10-19 at 08:32
      Post count: 20
      #3504

      Hi, it was switched to device, it’s still not recognized by the computer

      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2022-10-19 at 17:54
        Post count: 110
        #3506

        Can you take a picture so I can check the status of your device’s connection to the computer?

    • AndreyAndrey
      Participant
      @andybig
      2022-10-19 at 17:45
      Post count: 49
      #3505

      Well, then you need to wait for an answer from official support 🙂

    • Kathleen NguyenKathleen Nguyen
      Participant
      @kathnguyen
      2022-10-19 at 20:49
      Post count: 20
      #3507

      This is what the connection looks like,, just usb to usb connection to my computer and the screen seems to turn on.

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      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2022-10-20 at 08:53
        Post count: 110
        #3512

        Hello, please note that you connect the PC in the power state. This will cause voltage instability, so the computer can not read your device. Please note that the next steps should be done in the power-on state, and then use the type-A cable to connect to the computer after you have connected the power supply, so that the computer can read the device.

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    • AndreyAndrey
      Participant
      @andybig
      2022-10-19 at 21:37
      Post count: 49
      #3509

      The display may not start from one USB. At least for me, the STWI101 display does not start and is also not detected by the computer without external power. Try powering it up with the included adapter.

      • Kathleen NguyenKathleen Nguyen
        Participant
        @kathnguyen
        2022-10-19 at 22:47
        Post count: 20
        #3510

        Would the STWI070WC work the same way? As in would it also need an external power source?

      • AndreyAndrey
        Participant
        @andybig
        2022-10-19 at 23:27
        Post count: 49
        #3511

        I don’t know, I don’t have STWC series displays. But it is possible that they also require external power (not via USB) for normal operation.

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