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  • Fiona LiuFiona Liu
    Keymaster
    @bancroft
    2022-06-20 at 09:12
    Post count: 371
    #3160

    Hello

    Our engineer has contacted you about this problem, please confirm.

  • John GJohn Gell
    Participant
    @jgell24
    2022-06-20 at 13:16
    Post count: 3
    #3161

    Yes, ongoing now via email.

    Thanks..

  • deep3dlabdeep3dlab
    Participant
    @deep3dlab
    2023-06-01 at 16:47
    Post count: 1
    #4276

    Hi,
    It is happening the same problem to me.
    Could you tell me whether you resolved it ? And how ?
    Thanks in advice

  • WuChaoWuChao
    Keymaster
    @wuchao
    2023-06-05 at 14:08
    Post count: 38
    #4292

    Hi sir,

    Thank you for your question. What you described should be, for example, the initial value is 10, and you want to set it to 20. At this time, the system will show the changes from 11/12/13/14/15…19/20 through animation come out. And in this change process, there will be a return value.
    This setting is a reserved function for the needs of some customers, because some customers need the data of these intermediate processes. And you can ignore the intermediate data if you don’t need it.
    Also, this issue has been fixed in newer versions of the firmware. We already have only final return values in newer versions of the firmware.
    I have sent you the new firmware by email, please check and download it in time. In addition, I also shared the latest GUI design software, please download it before expired.

    If you have any questions about re-purchase or tech support, you can also contact me directly at any time: chao@stone-hmi.com / WSAPP 008613526285568

    Look forward your reply and have a good day!

    Best Regards,

    Chao

    Stone Tech

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