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    • S VS V
      Participant
      @enrique
      2022-09-27 at 15:22
      Post count: 10
      #3417

      Hello,

      I bought two STWA070WT-01 two months ago , and now one of them doesn´t power up. When I power the display the back blue led is power on, but doesn´t appear the logo of STONE in the display and don´t beep. I see in the display that works a flicker blue led on the boot procedure, this doesn´t light in the the display that doesn´t work.

      How can I fix it?

    • Patricia RenPatricia Ren
      Keymaster
      @patricia
      2022-09-27 at 15:57
      Post count: 110
      #3421

      Please connect to the computer side, format the device and re-copy the project file to the device.
      If there are still problems please send me a message.

    • S VS V
      Participant
      @enrique
      2022-09-27 at 17:56
      Post count: 10
      #3422

      Hi,

      I connect to PC, but don´t appear the unit. Nothing happens. With the other display appear a unit.

      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2022-09-28 at 09:11
        Post count: 110
        #3429

        Hi,
        Does the K600 place switch to DEVICE?

    • S VS V
      Participant
      @enrique
      2022-09-28 at 15:55
      Post count: 10
      #3433

      Yes is set to DEVICE

      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2022-09-28 at 16:19
        Post count: 110
        #3434

        We have sent you an email, but have not received a response from you.
        Please note that we will send you an email with detailed information about the issue you mentioned.

    • S VS V
      Participant
      @enrique
      2022-09-28 at 16:25
      Post count: 10
      #3435

      Sorry I don’t receive an email. Can you send again?

      • Patricia RenPatricia Ren
        Keymaster
        @patricia
        2022-09-28 at 16:31
        Post count: 110
        #3436

        That’s fine, but we recommend that you check to see if the email is systematically classified as spam.
        Please make a video recording of your situation and send it to
        sherry@stone-hmi.com

    • S VS V
      Participant
      @enrique
      2022-09-28 at 17:48
      Post count: 10
      #3438

      Thanks Patricia, I sent the video with https://wetransfer.com/ to sherry

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