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    • Stefano Alfredo La SpinaStefano Alfredo La Spina
      Participant
      @houseman74
      2023-05-10 at 07:14
      Post count: 20
      #4219

      Hi. I have a STWC043LT-01, I wanted to update the project via USB-A cable.

      Had various problems out of the box during transferring images (failed message every time) so I decided to format the U-Disk.

      Now the transfer gets completed but after has finished and successfully checked presence of the VT folder on the disk, after the reboot the screen is completely purple.

      Have tried several times without effort.

      Please help. Best regards

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    • Stefano Alfredo La SpinaStefano Alfredo La Spina
      Participant
      @houseman74
      2023-05-12 at 00:16
      Post count: 20
      #4223

      Anyone here?

      Thank You

       

    • Stefano Alfredo La SpinaStefano Alfredo La Spina
      Participant
      @houseman74
      2023-05-12 at 00:28
      Post count: 20
      #4224

      I wanted to transfer the project directly via USB cable, but had every time a nag screen of windows that says “your F: disk has errors – do you want to check and correct the errors?”.

      So, looking onto the manual that says to dance all the files  I have FAT16 formatted the internal “APP” DISK erasing all the files inside and that once connected to the USB of the computer in recognized as F: and successfully loaded the project  now have a VT_SET inside the disk but rebooting nothing appears.

      The load is successful but once finished the purple screen appears and no project is loaded. I have attached serial number of the device (have bought it on 03-2023)

      Could You please give me support?

      Best regards and thanks

       

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    • Fiona LiuFiona Liu
      Keymaster
      @bancroft
      2023-05-12 at 10:02
      Post count: 371
      #4227

      Hello Mr.Stefano,

      According to your statement, your project was done with TOOL2019 software, right? This is the software for our second generation products STV series and cannot be downloaded on the new product which is STWC043LT-01 without conversion.

      If you would like to send me your complete project file, I can convert this file for you.

      Please send to: sherry@stone-hmi.com

      Best regards

    • Stefano Alfredo La SpinaStefano Alfredo La Spina
      Participant
      @houseman74
      2023-05-12 at 14:57
      Post count: 20
      #4231

      Hi Bancroft.

      Yes correct.

      I have done it in TOOL2019 since the preproduction unit was done with old screen and the new Software Stone Design had various crashes unable to finish the project.

      If You could send me the converted version of the project it would be very nice since I do not need to make it from scratch.

      Best regards

      • Fiona LiuFiona Liu
        Keymaster
        @bancroft
        2023-05-16 at 18:00
        Post count: 371
        #4243

        Dear Stefano,

        Your project was well received, and we have sent you the coverted project.

        If you have any further questions after testing please feel free to contact me.

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