[Fiona LiuKeymaster @bancroft2022-02-17 at 13:58Post count: 371]

#3044

We sent you an email, please check it.

[Allan CanlasParticipant @cranes2022-02-19 at 14:08Post count: 14]

#3045

Hi,

I’ve seen and replied to the email.

Thanks very much.

[Вадим ПономаревParticipant @vadson2022-02-24 at 15:05Post count: 10]

#3046

have they updated the stone designer program?

[Allan CanlasParticipant @cranes2022-02-28 at 14:28Post count: 14]

#3056

Hi,

The Stone Designer I last received from them was V1.2. The earlier one was V1.13.

Till now I’m still awaiting fixes to the problems I posted here earlier. After that post, I did receive a reply from their engineer and tried the solve the problems one at a time. The first issue on text alignment was fixed, and still waiting for the rest of the fixes.

The last I heard from their engineer was on 17th Feb 2022 and I’ve kept on following up since then, but unfortunately, no update has been received till today. I’m still hopeful that I hear back from them.

I also have another hardware issue on one of the LCD’s received. This one had the touch panel tilted (not centered) so I can’t put this in an enclosure as this will not be centered. I sent them photos of this LCD, but again, I haven’t heard back from them.

Sometimes, I wonder where their sales/technical backup support is. Truly disappointing…

Cheers.

 

 

[Fiona LiuKeymaster @bancroft2022-03-02 at 18:02Post count: 371]

#3060

Hello, Allan Canlas

The business colleague responsible for your feedback: your problem has been forwarded to the technical department, is processing your problem, please wait patiently.

[Allan CanlasParticipant @cranes2022-03-07 at 09:33Post count: 14]

#3063

Hi Bancroft,

Thanks for your reply.

I’m still waiting though, still no reply received from your technical team.

Is the old STA080WT-01 still available in stock? We can’t wait any longer as our customers are also looking for a solution since December 2021.

Thanks again and hope to hear from you.

[Allan CanlasParticipant @cranes2022-03-14 at 11:12Post count: 14]

#3074

Hi,

Good day!

May we kindly know when we could expect at least one reply from your technical team please?

No one seems to care as we haven’t received any single reply from our recent technical questions, and it’s now the 14th of March 2022. We have been waiting for resolutions to our problems since December 2021.

All we need to know is if they could still fix and resolve the issues or not, and when.

If they can’t be fixed anymore, then at least we would know and we could move on.

Unlike now, when we do not have any reply from them and we don’t know what to do and if we still need to wait.

Thanks very much.

[Author]

Posts